FAQ

Frequently Asked Questions

Services

When are you open?

We are open Monday – Friday 8:00am – 5:00pm, excluding UK bank holidays.
We close 2 working days before Christmas until 2 working days after New Year.

Can I order by phone?

We aim to provide the highest level of Customer Service. Our sales team is on call to assist with product enquiries and telephone orders.
To receive helpful assistance from our customer service team, phone us at +44 (0)141 941 3689.

Do you provide printer support?

Yes. We provide the largest "in-the-field" technical support team for TE Connectivity identification printing systems.
Remote support is available using online screen sharing applications such as TeamViewer and Quick Assist.

I’m looking for something not on the site. Can you help?

Yes, our website only shows our most popular items.
You can contact our sales team directly at sales@expresselectrical.co.uk and let us know the item number, quantity and shipping destination for the most accurate quotes and lead times.

My Account

Do I need an account to order online?

No, you can check out as a guest without creating an account.

What are the benefits of an online account?

• Easy login
• Tracking of order history
• Streamlined ordering

What are the benefits of a trade account?

• Access to wholesale pricing
• Ability to view available stock
• Invoicing
• Exclusive discounts and promotions
• Personalised inventory
• Streamlined ordering
• Access to trade credit
• Designated account manager

How do I open a trade account?

Fill out the Trade Account Application Form.

I’ve forgotten my password. What should I do?

1. Enter your email address using the Password Recovery Page.
2. Receive an email with a temporary password.
3. Login with your email address and temporary password.
4. Once logged in with your temporary password, you can change your password to something more memorable by navigating to Your Account > Change Your Password.

Orders

What does “On Order” and “To Order” mean?

“On Order” – stock on order, due for delivery and subject to current supplier lead time.
“To Order” – out of stock, available to order from the supplier and subject to current lead time.

Is there a minimum order?

No, but if you spend over £50 you can get free UK shipping

How can I get a quote?

Email sales@expresselectrical.co.uk with your item number(s), quantity and shipping destination

How do I send in order information?

Email sales@expresselectrical.co.uk with your order information

How can I pay for my order?

All our transactions are managed through Sage Pay. You can pay via credit card, debit card or PayPal.

How can I get a copy of my invoice?

Email sales@expresselectrical.co.uk to request a copy of your invoice.

Delivery & Collection

Do you ship to my country?

We ship worldwide.
International shipping will be invoiced separately based on the size and weight of the parcel.
For more information visit our Shipping Information page.

Do you offer next day delivery?

Yes. For most locations in the UK, next day delivery is standard for in stock items for orders placed before 3pm.

Can I collect my order?

Yes, you can collect directly from our warehouse at:
37 Cable Depot Road
Riverside Industrial Estate
Clydebank, United Kingdom
G81 1UY

When will my order be delivered?

• Your online orders are handled by our UK sales office, which operates from Monday to Friday between 8:00 am and 5:00 pm.
• If you place an online order outside of these hours, it will be processed on the next business day.
• If you order before 3:00 pm, we'll aim to ship your items on the same day.
• However, if we can't provide the full quantity of items you ordered, we'll let you know the estimated ship date.
• If you want us to split the shipment, there might be an additional charge.
• For full shipping information visit our Shipping Information page.

Can I have my order delivered to a different address?

Yes. You can provide a separate delivery address at checkout.

Can I have my order delivered on-site?

Yes. Please provide a full address with as much detail as possible.

Can I use what3words as an address?

Yes, you can provide your what3words under “Delivery Instructions”, however you would still need to provide a standard address with your order.

Returns Policy

Faulty, Damaged, or Incorrect Goods

• We are legally obligated to provide goods of satisfactory quality, fit for purpose, as described, and matching any samples or models.
• If you receive faulty, damaged, or incorrect goods, contact us at sales@expresselectrical.co.uk promptly.
• Your remedies include a 30-day right to reject the goods for a full refund, repair, or replacement.
• If the 30-day period expires, you may request a repair, replacement, or refund depending on circumstances.
• After six months, the burden of proof for defects lies with you.
• Normal wear and tear, misuse, or intentional damage aren't eligible reasons for return.
• Changing your mind is not a valid reason, except for a 14-day cooling-off period for EU consumers.
• To return goods, contact us at sales@expresselectrical.co.uk, and we'll cover the return costs.
• Refunds will be issued within 14 calendar days, including delivery costs.
• Refunds will be made using the original payment method.
• For more information, contact your local Citizens' Advice Bureau or Trading Standards Office.

Cancelling and Returning Goods if You Change Your Mind

• EU consumers have a legal cooling-off period to cancel the contract, starting after receiving an Order Confirmation.
• The cooling-off period lasts 14 calendar days, ending after you receive the goods.
• To cancel, inform us within the cooling-off period via email, phone, or post.
• You may lose the right to cancel if goods are unsealed, personalised, mixed, or consist of audio, video, or software.
• Return goods within 14 days after informing us.
• You can arrange return by yourself or request collection, but you bear the costs.
• Refunds will be issued within 14 days of receiving the goods or proof of return, with possible deductions for excessive handling.
• Standard delivery charges will be reimbursed fully, but premium delivery costs won't be reimbursed.
• Refunds will be made using the original payment method.

For our full return policy, please refer to our Terms of Sale documents:

If you've got any more questions, give us a call at +44 (0)141 941 3689 or email sales@expresselectrical.co.uk and we'll be happy to help.